We consider a refund within 10 days of purchase on a case-by-case basis and do not offer unconditional refunds. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant a refunds in certain specific cases.
The products we provide are digital downloads, and we cannot limit their usage after downloading. Therefore, a refund will only be considered within 10 days after the purchase date.
However, you must first contact our technical support. We always try our best to solve such issues for our customers and we will surely issue a refund if we can not help the customer to solve them.
The refund WILL be granted if:
- The product was completely unusable or the product has license restrictions that make the product unusable and our support team could not help you
- You have contacted the support service, but have not received support in accordance with the Support Policy
The refund will NOT be granted if:
- You have not contacted our support team on the website and just ask for a refund after purchase
- You have not provided sufficient proof that the product does not work and refuse to cooperate with our support team
- You made a mistake and downloaded not what you needed or you simply change your mind
- You no longer need the product after you’ve downloaded it for example because you bought the product by mistake or you bought the official version from the developer
- You do not have sufficient expertise to use the product. You have not carefully read the documentation from the developer and can not install or configure the downloaded product correctly
- Product is not compatible with your web server or other environment
- The product did not meet your expectations. You should review the selling page and ask questions to clear any confusion before purchase
- The product displays a message that you need to enter your license key or activate it to receive automatic updates, and there are no any other license restrictions
- You broke your site during product installation or lost data
- You do not plan to use the service in the future and/or you want to convert points balance into money
- It has been 10 days of refund period after purchase